How do I set up my POP3/IMAP mailbox?

Settings summary for POP3/IMAP Mailboxes – Full detail below

  • E-mail address: (Your e-mail address)
  • Password: [Mailbox password]
  • Username: (Your e-mail address)
  • Incoming server: (eg
  • Type: POP or IMAP (Your choice, if unsure, select POP)
  • SSL: Disabled
  • Incoming port: Default
  • Outgoing port: 587
  • Outgoing server authentication: On, same as incoming server.
Other useful pages:

I can receive mail but it won’t send e-mails out – Says error 550 – Authentication


Full Detail of how to configure:

Setting up a Sturgessnet mailbox, standard or premium, is just a case of adding the right details to Outlook 2011.

The details that Outlook uses are the same as any other mail client, but you might need to look in different places to find them.

This guide will show you the settings you need to use, along with the places you need to add them.

First of all, regardless of what type of mailbox you’€™re setting up, you’€™ll need to open Outlook‘s account settings then select Tools and “Accounts”


If you’€™ve not yet set up any accounts on Outlook at all, you’€™ll see the following screen:

Just select the mailbox type you’€™re setting up. For standard and premium mailboxes, click “€œE-mail Account”.

If you’€™ve already set up another e-mail account in Outlook, the above screen won’€™t appear, and you’€™ll instead see one like that pictured below.

The same options are available to create a new mailbox by clicking “€˜+”€™ button and selecting the mailbox type — E-mail:

Standard and Premium Mailboxes

As you’€™re setting up a standard or premium mailbox, you’€™ll need to have clicked ‘E-mail’€, rather than ‘€œExchange’€.

You should now see the following:

Add your e-mail address and password to this page and then untick the ‘€œConfigure automatically’€ box.

This will open up some additional options:

The username field should be set to your full e-mail address.

The ‘Type’€ field refers to the protocol used to retrieve (not send) your mail.

Our standard and premium mailboxes are as-is, and can be connected to using either the POP or IMAP protocols.

Essentially, using POP downloads mail to your computer from the server, meaning you have a local copy that is separate to the copy on the server(which is preserved by default in Outlook 2011, but removed in some other clients).

Conversely, IMAP leaves the messages on the server, and allows you to view and manage them remotely. If you choose IMAP, any changes you make in Outlook will affect the mail in the mailbox on our server.

Both the incoming and outgoing server fields should be set as follows (providing you’€™re using our nameservers and haven’€™t made any changes from the default DNS records):

For the outgoing server, click ‘€œOverride default port’€ and set the port number to 587. Port 25 can be used, but is not recommended, as some ISPs now block this port.

Both ‘€œUse SSL to connect’€ boxes should not be ticked.

Once you’€™ve added this information, just click ‘€œAdd Account’€.

Having done this, you’€™ll now see the account has been created, and the account settings will be displayed. You still need to make one additional change to ensure you can send mail.

On the screen you now see, click the ‘€œMore Options’€ box beneath the ‘€œOutgoing Server’€ heading:

This will load a set of options from which you can select ‘Use Incoming Server Info’€ from the ‘€œAuthentication’€ box.

Once you’ve selected this, click ‘€œOK’€ and close the preferences.

You’re all done!